Return & Refund Policy

1. Overview

This Return & Refund Policy explains when and how you can return products or request refunds for services purchased from UniCommerce LLC.

2. Eligibility

• Request must be initiated within 14 days of delivery (goods) or purchase/start date (services), unless otherwise stated in a signed agreement.
• Proof of purchase is required (order number, invoice, or receipt).

3. Returns (physical goods)

• Items must be unused, in original packaging, and in resellable condition, including all accessories and manuals.
• Damaged or defective items: notify us within 7 days of delivery with photos and a description; we will repair, replace, or refund at our discretion.
• Wrong item received: contact us within 7 days to arrange a swap.

4. Cancellations & refunds (services)

• Before work starts: full refund minus non-refundable payment processing fees, if any.
• After kickoff but before deliverables: partial refund less time/materials already consumed.
• After delivery of key milestones or access provisioning (e.g., account setups): fees are generally non-refundable unless required by law or agreed in writing.
• Subscriptions/retainers: cancel effective at the end of the current billing period unless otherwise specified.

5. How to start a return

1. Email returns@unicommerce.example with your order number and reason.
2. We will reply with an RMA and instructions. Do not ship anything until you receive authorization.
3. Pack items securely; include all accessories and the RMA number on/in the package.

6. Return shipping & restocking

• Unless the return is due to our error or a confirmed defect, you are responsible for return shipping costs.
• Optional restocking fee (if used): up to 0% for opened or non-defective returns.
• Use a trackable service; we are not responsible for lost returns sent without tracking.

7. Non-returnable items

Non-returnable items include: custom or made-to-order products, software licenses once activated, perishable goods, downloaded digital items after access, heavily used or damaged items not due to transit, gift cards, and any items marked “final sale”.

8. Refund timing

After we receive and inspect your return, we’ll notify you of approval or rejection. Approved refunds are processed to the original payment method within 7 business days (your bank/issuer may take longer).

9. Contact